[Resolved]  Vodafone — MAKE A FOOL TO CUSTOMER

good day sir,
i bakshish singh holding vodafone connection
from last 7years. i just two month ago change my connection
from prepaid to post paid by global direct which order form i m
sending you as attachment. the day i convert my connection i not happy
with vodafone. and i think so it is direct fraud case with customer
from global direct on the name of vodafone. which i want to take
further in consumer court, so in future these fraud don't happen with
other costumers.

first complain docket no.[protected]

i convert my pre paid connection to post paid connection through
global direct (i think so which is official promoters for vodafone).
the day global direct executive given me receipt of 600 rupee they
explain me that this amount show me every six month as 100 rupee as
concession and one other sim card is given free to me. as my two bill
generates nothing show up for 100 rupee, i gone to vodafone gallery in
vashi station and i asked explanation for this amount they say it is
not possible. they only charge new sim card 299 rupee only. As vashi
branch manager check with global direct they say same thing we charge
for two sim card which is converted from pre paid to post paid. the
new number which is provided is not a old number that is
new number which is free as explain by global direct executive.

second complain docket no. [protected]

i paid my bill by debit card at vodafone outlet at vashi branch and i
don't get any paid receipt from counter. i think so as consumer law if
i pay any bills of vodafone they has to provide me payment receipt.
As i talk to outlet manager she explain only if i pay by cash or
cheque then only provide receipt. but if i pay by debit card they
cannot provide receipt. As i ask her the terms and condition which is
mentioning that not to provide receipt. she given me answer that she
cannot show me terms and condition . Again as costumer of vodafone if
i ask for term and condition they have to provide me it is not to be
kept secret.


i explained every thing above.

i also try to give call vodafone service centre only i come to know
that this is my biggest mistake which i converted from prepaid to post
through global direct and that is marketing. Every time they explain
me the plains no body is explaining me three points which i really
want to know as mention below:
aa) where is my six hundred rupee which suppose to show every six
month as hundred rupee.
bb) second sim card is provided free why charged me.
cc) why not provided payment receipt for my bill payment by debit card.


pls do need full to explain me only three above questions. pls do not
release customer that is mistake you taken vodafone services, which i
come to know by wasting my time after vi sting vodafone outlet vashi
branch and also calls to customer care.

Thanking you

bakshish singh