[Resolved] Vodafone — callertunes | |
sir i want callertunes jesus songs pls call my mobile [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Hi,
This is Satish Kumar. V I bought Vodafone Connection just 2 days before.
My Vodafone number is [protected].
I have dialled 123 which was introduced by vodafone as an free service.
I have choose Caller Tunes in 123.
I was just listening the songs to select a particular caller tune.
Within 5 min the list got over and I got an message stating that your caller tune has been activated.
Whereas, I haven't selected any particular song from the list.
Few minutes later I received a confirmation message that my caller tune has been activated and they have set Gayatri Mantra as my caller tune.
Well during the process of selection the gayatri mantra song wasn't available all over in the list.
I called the customer care twice for the same.
The first executive said me one thing that it won't be possible.
Although I explained my problem in detail but he didn't got the problem.
I have noted the service request to confirm whether the issue been processed?
The service number is[protected].
Again I called the customer care to confirm that the issue been registered under the same service number mentioned above.
The second executive told me that we can not refund your money. For this you have to visit the gallery.
Whereas, I haven't requested to refund the money. I said only to provide me an option to select the other song which I needed. Instead of Gyatri Mantra as they have charged 15 Rs for the song and 30 Rs for the activation.
Even I have requested them that if they won't trust my words then dial 123 and check whether particular song is available in the list but they refused to do so.
This is Satish Kumar. V I bought Vodafone Connection just 2 days before.
My Vodafone number is [protected].
I have dialled 123 which was introduced by vodafone as an free service.
I have choose Caller Tunes in 123.
I was just listening the songs to select a particular caller tune.
Within 5 min the list got over and I got an message stating that your caller tune has been activated.
Whereas, I haven't selected any particular song from the list.
Few minutes later I received a confirmation message that my caller tune has been activated and they have set Gayatri Mantra as my caller tune.
Well during the process of selection the gayatri mantra song wasn't available all over in the list.
I called the customer care twice for the same.
The first executive said me one thing that it won't be possible.
Although I explained my problem in detail but he didn't got the problem.
I have noted the service request to confirm whether the issue been processed?
The service number is[protected].
Again I called the customer care to confirm that the issue been registered under the same service number mentioned above.
The second executive told me that we can not refund your money. For this you have to visit the gallery.
Whereas, I haven't requested to refund the money. I said only to provide me an option to select the other song which I needed. Instead of Gyatri Mantra as they have charged 15 Rs for the song and 30 Rs for the activation.
Even I have requested them that if they won't trust my words then dial 123 and check whether particular song is available in the list but they refused to do so.
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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Ref. : My Mobile No. [protected]
I very much regret to inform you that in the month of March you had Debited from my Mobile No. [protected] Rs. 30/- as a Caller Tune without any intimation from my side for putting any Caller Tune.
And now again in the month of April you have Debited from my Mobile No. [protected] Rs. 30/- without any intimation from my side for the Caller Tune. You are requested to Credit the amount of Rs. 30/- immediately on receipt of this E-mail and disconnect the Caller Tune being installed in my Mobile No.
Hope you will do the needful.