[Resolved]  Vodafone — CHANGE OF NAME TAKE MORE THEN 3 MONTHS BUT STILL PENDING

I the vodafone customer holding [protected], had asked for the name change from my name to my wifes name, in the month of march 2009, i went to shop on 10th March and submit the relevent documents, i was assisted by Mr. JAVED at Vodafone shop at peninsula corporate park at lower parel, where company has its head office. Mr. Javed ask me to make the payment by cash if the changes has to take place on current date, and if payed by cheque, you need to visit the shop once the cheque is cleared and then only they can accept the forms, so i made the payments by cash and submitted the documents, , he confirmed me back saying the next bill shall be raised in my wifes name, but to my surpise i get the bill in my name, i call up help line no, they do not know about it, person taking the call do not have relevent replies, so he ask me to visit to the shop where i had submitted the documents, then i ask him to transfer the call to his senior, the senior comming on line says, that i shall receive the call in next two hours from vodafone for the same issue, but i do not get the call, so icall back after 3 hours back to helpline and helpline gives me nodal officer mr. sujit suvarna no, 66645000 and extn: 5032, but here the call is been taken by some other person saying i am from sujit suvarna's department, he says looking after the case to wait for 2 hours, javed from store shall get back to you, Mr. Javed is really a busy man handling all the loads of vodafone shop at lower parel, peninsula corporate park, he do not have time to call up the same day, he calls back next day that to after me calling the nodal officers nos after 3 times a day and says he shall get back in next 2 hours. i wein i call back 3rd day again to nodal officers no, the nodal officer desk says to hold the line and javed comes on line and tells that i have checked the case and the changes shall takes place and then only make the payment, till then not to make the payments, i wait for the reply i do not get any calls from vodafone and after the due date, i start getting the recording, to make the payment, in anger i make the payment at vodafone shop again by cash and, but i lost it completely in may when i get the bill, here again i see the bill in my name, but when i call up the helpline, they have no anweres to your query, but to tell you that visit the vodafone shop where you had submitted the documents, they give the nodal officers contact no, 66645000 but do not give the extn no, when u call up at the no, you get a recording to hold the call to get the opreator on line, but there is no opreator, i call back the helpline no again and ask them to call no 66645000 and get connected to the nodal officers department and show, they say its not been picked up by any one, against requesting, to transfer the call to her seniors, they ask me my date of birth and address, i confirm them both, she ask me the alternative no, when i ask her why she wants my other nos, she says that on systems she cant see my date of birth details, i am surpried, but then she puts me on hold and then give the extension no, here on calling 66645000, i get one person as makbul, he says that to hold the call he shall transfer the call to vodafone shop to mr. javed, mr. javed is again busy, he comes on line and tells that i shall get back to you in 10 mins as he is with some customer, but he calls back after 30 mins and tell me that, the request is already been submited to his senior and the senior is on lunch break at 4.15 pm but you shall get the call back from her, i wait for an hour or so, i call back nodal officer no, here mr. makbul ask me to hold he will transfer the call to mr. javed, i am on hold for about 4. mins and he tell me that i shall transfer the call to the shop manager ms. priya mhatre, who tell me that i shall look into the matter and give me her direct no [protected]. and tells that before she leaves her office today she shall get back to me,

PLEASE PLEASE PLEASE SPECIFY THE ACTUAL MEANING OF VODAFONE ( HAPPY TO HELP U ) what they say, always mean, this question is to all the vodafone employees, please either call me or tell by mail the exact meaning,

I want to know the excat meaning of HAPPY TO HELP YOU, what they say even from top officials of VODAFONE.. HOW DO YOU PEOPLE FUNCTION, SOME DAY YOU MIGHT GET WASHED OUT OF THE INDUSTRY...