[Resolved]  Vodafone — unethical behavior of customer care Executive

Hi

Myself SUSHIL YADAV, and I am using your post-paid mobile phone : [protected]



I have very bad experience with your services, I have faced the same many time due to this I had lost my business earlier also. Currently I have only one connection from your in the name of mine. We are in the business of tour & travels, yesterday I found that my services got deactivated due non payment. I was on frequent travel, so I couldn’t make it on time and even I didn’t receive any bill on my new address. As soon as I reached to Gurgaon I have paid my bill using Vodafone site thru net banking. Then I called to your C.Care and asked him to start my services with immediate effect because I had con call, but instead of giving me concrete and sudden solution he was unnecessarily put me on hold for long time, I got irritated but he was not giving me solution then we had heated argument and I have to call again to coustmer care and finally my services started.

But all in vain in the evening again I was facing the same issue (my all services were being deactivated) then again I had contacted to C.Care to know the reason behind this thru your one of executive Ms Anuradha (time around 18:00 hrs on 28.10.09), she told me that your services has been deactivated due to lost of sim/phone, I was very surprised to listen this. It was a big shock for me. Then I asked her who had compliant about the lost of sim/phone tell me the no from which you got this compliant she denied to provide the nos and I can easily listen that somebody directing her from behind…………….and they were laughing also.

I immediately got that Manoj was that guy (the executive, to whom I had a heated argument in the morning) , who had fraudulently raised the request of lost of phone and blocked my services. Even I had not registered any compliant in your C.Care. It shows the mallafide indentation of your executive, he used his rights/information wrong way and tried his best to harass me. Due to this I have lost my business and because we are also in this service industry, so I can’t explain what I have faced.

1. I have not received my bills in time.
2. In spite of good credit limit, my incoming as well as outgoing call was being barred; due to this we have lost business.
3. I have given call to you customer care, the executive(Mr. Manoj) was not able to handle the same, he has wasted my precious time.
I have request him many times and tell him hat I have made the payment thru your site(net banking) =è Thank you for your payment of Rs. 00001619.81. Please note the transaction id 'M[protected]' for further reference.
4. In any case, why my incoming call was being barred? While I had paid the bills in the morning. Why did he misuse his position/power in blocking my services?
5. What action are you going to take against him?
6. How come vodafone blocked my SIM ? I didn't raise any lost SIM case... so simply he (Manoj) used my details as fraud and stopped me from using services. This is simply a misuse of my personal information which I provided to Vodafone executive.... As I don't have any personal rivalry with Manoj.. for me he is vodafone so vodafone cheated me ...I was supposed to get some important business calls, but I lost them because of Vodafone ..



Being as your valued customer for last 5 years, I was being harassed by you/your company. So I request you take the strong action against Mr. Manoj as well as other executive who were along with him. Hence, I seek an apology letter from Vodafone and want know what disciplinary action you have taken against Manoj ?

I hope you can understand my frustration and loss I got due to discrepancy in service and non professional behaviour of vodafone.

I hope I will hear back on this shortly... and won't force me to take this matter in the legal competent court(DCDRF).


Thanks,

Sushil Yadav @98.999.25362