Vodafone — BPO factor | |
I agree, with customer going to consumer court. Iam working for Vodafone, at a BPO, as customer care (111). Most of the customers are frustrated due to lack of proper knowledge. At first hand, they are misinformed by Voda store. Then, the customer support executives don't want to talk about that, as customer will play the blame game., because if customer is irate, he will sent 'no' in customer satisfaction message, and the agent will suffer. Due to this, they also don't inform the customer abt exact status of the problem. and keep giving promises or says sorry for everyhting. we are supposed to talk less with customer, as AHT is a important parameter. In short, Vodafone should not give such work to BPO's. Was this information helpful? | |
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Comments
vodafone service r good(only vodafone store), but vodafone call cost not accepted in midil class customer`s my no-[protected]
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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I am having a vodafone number bearing [protected] in my name. And also there is an addon card bearing number [protected]. Since the add on card is not in use for quite a long time and also the sim is not traceable, I request you to cancel the addon card bearing number [protected] immediately under advise to me.
Thanking you,
Yours fatifhfully,
Bhushan Kumar