Vodafone — Faulty Customer Verification Mecanism & Customer Support?

purchased Vodafone Mobile Number -[protected] (H[protected]) approxmately 3-4 months back from Mobile Com, Purple Plaza, Bibwewadi, Chaitraban, Pune.

I given all details, Photo and Address Proof to the shop-owner the mobile got activated and used for almost 3 months without any hasle. Meanwhile your Customer Care called for verification and for other work or query I contacted your Customer Care as per procedure they asked my Name and Address and replied to my query.

Nobody told me any mismatch in my details or non submission of the Customer Form as per TRAI guidelines.

Recently this mobile's outgoing were barred, so I contacted to Customer Care they said no information on the reason. Then Incoming also barred, when contacted told no details for the reason.

I contacted Mobile Com he asked me to submit the document again, which I did. But my mobile is not yet started and sho-owner asked me to visit Vodafone Store.

Which I did today and visited Vodafone store, Pune-Satara Road, Pune. Representative there told that this number is discontinued and can't start this as well as she told and shown that the Mobile is registered in other person's name - someone as NANA BHIKAJI like that.

I'm having my SIM with me, used until its last working. Then how come it is named on other's name?

How the verification is taken place?

Why not your Customer Care never mentioned mismatch, after asking my details everytime?

Are you serious about TRAI guidelines?

I need the reason of this gross negligence and lapse, after so many misuse and criminal usage of Mobile SIM Cards you are not taking serious steps to prevent such mistakes?

I need explaination immediately.

Regards,

ANIL C PATIL

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I received apologies from Vodafone Care, but they were not done more to trace the cause of the faulty method of Customer Verification. Later I sent mail as below. ===>

Please note that there is no mistake from my end. Then why should I bear all the loss and cost.

Even after I am ready to submit my documents, I feel not to take SIM changed/replaced.

You may take appropriate steps.

I'M NOT RESPONSIBLE FOR ANY KIND OF LIABILITY OR MISUSE OF SUCH SIM.

YOU WERE NOT SERIOUS ABOUT TRAI GUIDELINES WHILE VERIFICATION IS PROVED IN MY COMPLAINT. REST TRAI HAS TO DECIDE WHAT ACTION OR STEPS TO BE TAKEN TO AVOID SUCH FRIVELOUS INCIDENTS HAPPEN EVEN AFTER 26/11 INCIDENTS.

I hope you will be more serious about such connections.

I REQUEST HONBLE SUPREME COURT OF INDIA TO CONSIDER THIS AS PIL IN VIEW OF DANGER TO NATIONAL SECURITY.