Vodafone — Non Refund of Payment from the year 2007.

Sir,

This is Prashant Gala using your Vodafone Post paid number[protected] from the year 2005.I want to Complaint about the Fact that Vodafone Customer Care Department is very much a hopeless Department.I had gone to make a Payment of Vodafone Bill of Rs 2660 on 9th September 2007 through my Debit Card. Due to some technical reasons the Debit Card Machine haulted my Transaction & due to this i asked the Vodafone executive not to swipe my Debit Card again but he didnt listen to me & said sir there is no problem in our machine dont worry nothing wrong would happen. Due to his assuarance i signed the Confirmation Slip & walked out of the Vodafone store. Next day when i went to my ATM Centre to withdraw some money there was hardly any Balance left in my account & the reason behind it was that my Debit Card got swiped Twice with the amount of Rs 2660 on the Day of Transaction. When i visited that Vodafone Store again the executive refused to Credit me back that extra amount which was swiped twice, despite of showing him my Bank Account Statement in which it was clearly showing the amount getting swiped twice.Then i again went to my Bank & cross confirmed it with them but they said the amount had already being debited from account & they couldnt help me more in this. Sir now when almost Two years have been passed out fighting with Vodafone, Complaining with them several times i've come here for justice & i hope you will definately help me & look into this matter asap. I hope i would get the Credit back as it is not a small amount & it really matters to me as am a only Bread Earner to my family.

Thanking You,

Prashant Gala
[protected].