Vodafone — EXCECIVE BILL

I write to you today to convey my utter annoyance and concern at the manner in which my Vodafone postpaid account has been treated, and to request urgent assistance to rectify the situation. If you care to investigate my account background, you will note I am a customer in good standing, I have always promptly paid my Vodafone bill by the due date. Up until recently, I have always thought highly of Vodafone, however the events detailed below have not only left me bitterly disappointed, but they are also incurring the Company not caring their customers.

I was using this Vodafone postpaid connection for the last 1.5 years. My number was[protected], which is a paid fancy number. Few months back I received a call from customer care to activate an offer of STD calls @ 1.00Rs /minute and I had activated this offer. During May-June I had some more STD calls and my bill dated 11/6/09 was 2379 /-. I got doubt and when I checked my bill details with customer care, I realized that the STD offer is not yet activated and they have given me incorrect information about the offer. I paid that amount and activated that STD offer by the end of June. Again my June-July bill was 2759/- among this around 2200Rs is charged for my STD calls as I have activated this offer by the end of June. When I contacted with the bill section for a favor on this Bill they refused it and so I didn’t pay that bill and my next bill on July-Aug which is 1646/-. At the end of August my number is barred and my current amount due at that time was 4305/-. After that also I got a bill on September with 2 months fine Rs200+ a usage for the barring period Rs210 (which includes 30rs for song+31Rs for STD etc).

On the first week of October, I received a call from a person who identified herself as Sapna, from Vodafone Office Kottayam informed me that my Bill due is around 4700/- . I explained what happened to me and informed her that I wish to activate my number if they can give me a favor in the bill amount. Few days later on the morning of 17/10/2009 she phoned me back and told me to pay an amount of Rs3750/- as a part of settlement and my number would be activated the day itself. Later a guy came to my home (ie at kuravilangad, kottyam district. I forgot his name, I think its Shiju/Shiju something like that), I paid an amount of Rs 3500/- by cash (receipt number: VCA-KTM 9994, dated: 17/10/2009) and he promised me that my number will be activated afternoon. But it’s not. The very next day I phoned back Sapna-vodafone kottayam and she replied that it will be activated soon. I phoned many times, she replied the same. After few days she handed over phone to other Officer and he bluntly informed me that my bill is still due, so I have to pay the remaining also to get the number activated.i felt it like an act of double-crossing.Customers like us never expect such an irresponsible act from your side. I would appreciate a prompt response and the fastest resolution possible to this problem.Waiting for your response and justice