[Resolved]  Vodafone — non receceipt of Topup FAcility

This is to brring to the notice of Vodafone Customer Care unit
My Name is Yash Gangooly and am having one prepaid voda fone connection bearing number [protected]since 3 years. Am one of the user of Topup facility of Rs. 69 which makes me all local sms at 0.02 paise, STD sms at 0.50 paise, all local local calls at 0.69 paise, and STD calls at Rs. 1/- each

ON 03.09.09 i have reachrged my connections with Rs. 402 and Rs. 69/- of top up facility. I got confirmation of the both services from voda fone.
Mean while am using my fone under the impression of all my calls and sms are under the reduction rates. Even though i got confirmation of recharge of topup facility, my calls/sms were chargesd at higher rates. While equirying with Customer care office at Seshadripuram, Bangalore, I learnt that topup of Rs. 69/- not credited to my account. During my visit to customer care office I got an advise to wait for 24 hours time and problem will sort out due to upgradation of technical prob.
on 04.09.2009 again i have rechrged topup Rs. 69 by way of sending sms to 997 and got a reply from 997 as Promotion successfully applied. Before recharging top of Rs. 69/- i have spoken to customer care guy Mr. Prashanth, and Prashant informed me to opup can be recharged by way of sending sms to 997 with the text act 69 and forwarding to 997, has to wait for 24 hours for activation of facility.
It is very much regret to note that after 48 hours also topup facility not given to me and all my scalls/sms are charging in HigherRates. Again i have lodged one more complaint in 06.08.2009. This is my second complaint.

I got service reply from Voda fone for my first compalint vide service registration number [protected] with an assurance of query willrespond by 05.08.2009 6.00 pm
Further i got one more sservice reply from voda fone for my second complaint under service registration number [protected] with an assurance query will be respond within 06.00 pm, 06.08.2009.

Again i have approached customer care office, Seshadripuram, Bangalore and Mr. Shamsuddin, Front Office Assistant informed the same old reply due to upgradtion in technical team topup facility of rs. 69/= not effected to subscriber. During our discussin my first complaint hhas closed in half and remaining half of my compliant yet to attend.

Ince 03.08.09 all my calls/sms are charing higher rates and causing financial losses.

Please note all my outgoing calls/sms are to be charged at reduction rate from 03.09.2009 to till resloving the problems. This assurance given by Mr. Shamsuddin in our discussin dated 06.08.2009 at around 7.30 pm. If not, legal action will be initiated in the court of law