Vodafone — Misbehaviour by customer care

I owned a connection from vodafone till about 3 months back when i decided to discontinue the services due to bad services.

There was some payment pending from my side for which i requested a bill from the company for. upon receipt, i insisted that the payment would be made by the end of the month

however, on the 20th of july, another executive insisted that i should somehow make the payments by the 26th of the month because she had to achieve her collection targets. She also insisted the company had authorized her to use a language she deems fit with defaulting customers. This was followed by threats to call all the dialled nos from my bill and inform them of my failure to pay bills. she then hung up the phone. time was 1.28 p.m and the phone no is [protected].

i have sent several emails to vodafone bringing this behaviour to their notice and demanding a written apology. however, m/s vodafone has preferred to stay silent and only sent legal notices.

i require your help in bringing a conclusion to this issue

Regards

kovid sinha