[Resolved] Vodafone — Over Billing & consumer Harrasement by interrupting the services | |
My self Arun Sharma, i had brought up two connection ([protected] & [protected]) from Hutch Now called Vodafone Mobile services, under a corporate plan for HT Media Limited Delhi. the Plans speaks as Monthly rental as Rs 298/- where in the following services are free, 200 CUG Minutes, 500 Local Minutes withing the same network, 200 SMS free & a special promo waiver of Rs 49 in monthly bills. all Local call cahrged @Rs 0.50/- & std calls @ Rs 1/-. ever since the phone is in use the 500 Local Minutes withing the same network has never been considered in the monthly billing. for this i was interacting with their branch office at CP as well as through e mails with cc to corporate care. but no attention has been made to my complaints. Earlier i was more of time travelling across the country therefor more of the followup was done on e mails. but now for the last 3-4 months i am very particular for the same but even then i am not getting any attention to the excessive payments made earlier, The relation ship Manager Ms Cathrine & Mr Nitin sharma are already in this loop. Over and above now my services are interrupted for outgoing calls, thereby making me harrase to make the payments, that too when my credit limit had not reached. May i have your attention & immediate action to the said grievieances. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
I have similar experience. Please let me know if something was done regarding your complaint in consumer forum?
This is my experience:
I bought a Prepaid Vodofone connection on October 15th 2009. The required forms were not there with the dealer so my connection was barred by 18th October. I submitted the documents by 21st October to the dealer. When I visited the Vodafone gallery on 25th October, they told me that they haven't received any documents. On 26th October, I re-submitted all the required documents which were checked and approved by the helpdesk person in the Gallery (Chembur). On 2nd November, the connection was again barred. On the customer care they told me my documents were incomplete. I had to travel out station the same day and my connection was not working! I rushed to the store and found that there was over-writing at one place due to which my documents were not accepted. I signed again at that place as instructed by the help desk officer. Again, the officer ensured me that now the documents were complete and would definitely be accepted. On 4th November I received an email as a response to my complaint lodged on 2nd November that my documents are incomplete and I need to re-submit them. I was panicked as I was not in Mumbai. I called the Mumbai customer service and found out from the executive that there is NO problem in my forms and they are already accepted.
On 9th November, my connection was again barred. Since my office is quite far from the Vodafone store I couldn't visit the store before 7 pm. I was told over the closed doors that my application doesn't have proper signs and hence rejected by headquarters. I was told to come back again when the documents reach the store. I visited the store on 15th Nov to sign wherever it was required and informed that the forms had not yet reached the store. On 16th Nov, the connection was again barred. On customer care, they informed me that the documents were rejected and I have to re-submit my documents. On visiting gallery they were not ready to help me as I reached the store at 7:10 pm - after they close it.
What is the surety that I would get my connection working after I re-submit my documents?
There is no response from the complaint I had made. They only gave me misleading information. They are not able to help at customer care number either. There is no track of documents or how the customer should get his/her connection working.
I want to know is there any way I can sue the company for such a bad service?
Thanks and regards,
Anupriya
This is my experience:
I bought a Prepaid Vodofone connection on October 15th 2009. The required forms were not there with the dealer so my connection was barred by 18th October. I submitted the documents by 21st October to the dealer. When I visited the Vodafone gallery on 25th October, they told me that they haven't received any documents. On 26th October, I re-submitted all the required documents which were checked and approved by the helpdesk person in the Gallery (Chembur). On 2nd November, the connection was again barred. On the customer care they told me my documents were incomplete. I had to travel out station the same day and my connection was not working! I rushed to the store and found that there was over-writing at one place due to which my documents were not accepted. I signed again at that place as instructed by the help desk officer. Again, the officer ensured me that now the documents were complete and would definitely be accepted. On 4th November I received an email as a response to my complaint lodged on 2nd November that my documents are incomplete and I need to re-submit them. I was panicked as I was not in Mumbai. I called the Mumbai customer service and found out from the executive that there is NO problem in my forms and they are already accepted.
On 9th November, my connection was again barred. Since my office is quite far from the Vodafone store I couldn't visit the store before 7 pm. I was told over the closed doors that my application doesn't have proper signs and hence rejected by headquarters. I was told to come back again when the documents reach the store. I visited the store on 15th Nov to sign wherever it was required and informed that the forms had not yet reached the store. On 16th Nov, the connection was again barred. On customer care, they informed me that the documents were rejected and I have to re-submit my documents. On visiting gallery they were not ready to help me as I reached the store at 7:10 pm - after they close it.
What is the surety that I would get my connection working after I re-submit my documents?
There is no response from the complaint I had made. They only gave me misleading information. They are not able to help at customer care number either. There is no track of documents or how the customer should get his/her connection working.
I want to know is there any way I can sue the company for such a bad service?
Thanks and regards,
Anupriya
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Vodafone — INTERRUPTED MOBILE SERVICE
Dear Sir,This is to bring to your notice that my mobile - [protected] is currently not functioning properly. My incoming calls are coming ; however I cannot make any outgoing call.
Infact I had called customer care Vodafone for a query as my mobile balance goes down automatically every time I recharge ( prepaid )..this might be becoz I get unnecessary service messages. I conveyed the same to your customer anfd told to stop all incoming service messages care but they failed to understand and said that if I recharge for Rs 50, the talk time is Rs 40 which any lay man knows.
I hope you undersatnd my concern and solve my problem ASAP or else I have to look for another connection.
Thanking you,
Ratul