[Resolved] Vodafone — Less Amount Credit against recharge | |
I had recharged my vodafone mobile No. [protected] for Rs. 250/-, for which Transaction ID wasDL [protected] dated 5th August 2009 on the confirmation of their promotional call from 888. My utter surprise I was given the balance for Rs.116/- only. On asking from customer Service Executives, he could not reply me satisfactorily. Then I written a letter to Ms. Nidhi Seda, Nodle officer of the company on 8.8.2009, On reciept of my letter I recieved a call from Ms. Tanu for asking my complaint but no solution was made so far. Now I will request the competent authority to do the needful Thanks and regards Narender Mohan Gera Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
hello Sir/ Madam
that is my complant i have a postpaid concetion but some time the change the plan to prepaid[protected] Vodofone Sotre (Peera Ghadi ) but not activate at new sim card. after some time i complante Request No- [protected][protected] Secound request[protected] throught customer care ut not responce my complante, plese i request you change the plan in prepaid conection provide me..
My elternate No - [protected]
that is my complant i have a postpaid concetion but some time the change the plan to prepaid[protected] Vodofone Sotre (Peera Ghadi ) but not activate at new sim card. after some time i complante Request No- [protected][protected] Secound request[protected] throught customer care ut not responce my complante, plese i request you change the plan in prepaid conection provide me..
My elternate No - [protected]
Vodafone — recharge amonut credit less
Dear sir,I am recharge my vodafone number [protected] in online recharge website is www.vodafone.com. Its showing recharge Rs.32 you get talk time Rs.27. so i recharge for Rs.32 but i get Rs.10 only talk time and one caller tune activate but i recharge only for Rs.27. If contact to vodafone customer care they give the good response.
Gokul
I was out of India for 5 months and my no was in safe custody even though, Vodafone kept sending the bills, i visited their Store in Jasola Vihar, a Lady named Ms. Gopika confirmed me that due to some problem from our (Vodafone) side it happened i will rectify and call you (she collected all the concern doc.)
i never received her call and when i called Vodafone customer care, to my surprise they said sorry i can not help you, you need to visit the store again, even i can not take the complain. After 3 level of escalation the Manager Sumit answer was same, i wonder how come Vodafone store and Calla center are not related.
Then i dropped a mail to Nodal officer Nidhi Seda, and called her but i kept trying for 5 hours believe me i kept calling it kept ringing and she never answered, then as mentioned on web site i called Mr. Sanjay Sawhney for next 5 hours no one picked up the phone and you can listen "Pahle Pyar ka Pahla Gam..." ring tone.
then i called the head office in Mumbai first 5-6 calls they disconnected then the Arrogant Secreaty picked up the phone and asked.-whom do you want, i tried explaining her the story, but she is least bother tell me the name of person i said i wanna escalate the issue above Sanjay, she gave me a no. which is of Vodafone collection center, where a Security Guard answered the Phone and said this phone is no transfarable and hang up, after that even he did not bothered to pick up.
Well VODAFONE---Happy to Help, and a Dog Keep follwoing you, this is wat they portray themself, if all the 6 level of People does not answer you, does not rectify your concern then what to do and how to Escalate it further and Highlight the issue.
Shashi
i never received her call and when i called Vodafone customer care, to my surprise they said sorry i can not help you, you need to visit the store again, even i can not take the complain. After 3 level of escalation the Manager Sumit answer was same, i wonder how come Vodafone store and Calla center are not related.
Then i dropped a mail to Nodal officer Nidhi Seda, and called her but i kept trying for 5 hours believe me i kept calling it kept ringing and she never answered, then as mentioned on web site i called Mr. Sanjay Sawhney for next 5 hours no one picked up the phone and you can listen "Pahle Pyar ka Pahla Gam..." ring tone.
then i called the head office in Mumbai first 5-6 calls they disconnected then the Arrogant Secreaty picked up the phone and asked.-whom do you want, i tried explaining her the story, but she is least bother tell me the name of person i said i wanna escalate the issue above Sanjay, she gave me a no. which is of Vodafone collection center, where a Security Guard answered the Phone and said this phone is no transfarable and hang up, after that even he did not bothered to pick up.
Well VODAFONE---Happy to Help, and a Dog Keep follwoing you, this is wat they portray themself, if all the 6 level of People does not answer you, does not rectify your concern then what to do and how to Escalate it further and Highlight the issue.
Shashi
Hi Gokul,
We were unable to reach you. The necessary credit has been given to you & CT deactivated as your request. Continue to visit the Vodafone website to know more about ongoing offers. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We would be happy to help.
Regards,
Maharastra Vodafone Customer Care.
We were unable to reach you. The necessary credit has been given to you & CT deactivated as your request. Continue to visit the Vodafone website to know more about ongoing offers. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We would be happy to help.
Regards,
Maharastra Vodafone Customer Care.
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that is my complant i have a postpaid concetion but some time the change the plan to prepaid[protected] Vodofone Sotre (Peera Ghadi ) but not activate at new sim card. after some time i complante Request No- [protected][protected] Secound request[protected] throught customer care ut not responce my complante, plese i request you change the plan in prepaid conection provide me..
My elternate No - [protected]