[Resolved]  Vodafone — Compliant regarding recharge

Hi Sirs,
I am a customer of Vodafone Chennai, South India. Last Saturday I called the customer care and enquired if there is any offer on TOP UP recharge which is currently available. One of the customer care executive named “ARUNKRISHNAN” who actually mislead me by asking me to recharge for INR 550.00 which is a recharge for WCC (World calling Card), Then I again called up the customer care and asked them why is that I was mislead.
But they informed me that they have registered a complaint in that regard bearing the service registration number [protected], And they also sent me an SMS stating that they will respond to my query by Tuesday 22nd sep 09 before 6.00 PM but still no one has called to resolve my issue and when I called them they told me that even if they recharge my account I will be given a talk time of approx INR 500.00 and not INR 550.00 as they told me that the rest of the amount is detected as tax towards no fault of mine.

As the customer care agent misguided me this happened and yet till this time my issue is still not resolved, All these days I felt proud to be a Vodafone customer but now I really feel that Vodafone has cheated me.

I also sent a negative feedback about the person to whom I spoke (ARUNKRISHNAN), But someone called me and asked why is that I gave a negative feedback. The person who called me doesn’t even know my name and I believe that this kind of calls are made offline by the customer care executives itself without the company being aware of the same.

Requesting you to kindly take care of this problem and resolve it for me at the earliest so that I don’t lose even a penny of mine.

My Cell Phone Number: +[protected], Chennai, South India