[Resolved]  Vodafone — HEAVY AMOUNT WRONGLY CHARGED

Mobile no: [protected] - Postpaid - Vodafone
Bill no. [protected] dtd 15-7-09 (bill period: 15-6-09 to 14-7-09)

In above bill Vodafone charged Rs 2931.90 against GPRS and Rs 10 against SMS-International. I have NEVER use GPRS facility and also not sent any International-SMS. I made numerous requests on phone/e-mail/personal visit to Vodafone to delete these wrong charges from my bill amount, but they just keep repeating only one thing - bill is correct! I requsted Vodafone to furnish me details of allegedly surfed websites with timings, but they regretted for the same. My average monthly charge remains not more than Rs 150 to 200. I have made request to Nodal Officer of Vodafone, but no result. How can a customer pay for the things which are not availed? Vodafone is not giving any positive response.
= Bhavesh Chhaganbhai Merja