Vodafone — Real cheating on STD service | |
I was using Vodafone postpaid connection (Number -[protected]) with STD charges Re. 1 for 1 minute. I used to pay 150 fixed charges for reducing STD charge From 1.50 to 1. Mid of August I got offer that we can reduce STD charges to 50 paisa (south India). I have called customer care on August 28th evening enquired about it. I got advice that I need to deactivate 1 Re. STD plan and activate 50 paisa south India STD plan and they sent me each message format. As they advised I have forward both SMS to their sever number (111) on 28th evening. I have called to customer care on 31st August and ensured about this activation, they told me next bill onwards my south India STD charge will be 50 paisa per minute. But September month bill which is generated on October 1st charged Rs. 1.50 per minute for south India STD calls. This is simple way real cheating or irresponsibility …………….. Was this information helpful? | |
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I too accept with your complaint...same thing happen for me but it is for the month of november, they deactivated my Rs. 1/min plan and charged Rs. 1.5/min with out activating 50p/min even though i send the SMS for activation. When i called the customer care they are telling they didnt receive the SMS but received deactivation of existing offer...actually once we send for new offer activation, old offer will automatically deactivate because two offers of same STD cant be possible(this is what the customercare person told me when i enquired about this offer in Oct) now they are asking for confirmation SMS...who will keep SMS once we get confirmed and box is full.
This might be a chance for the mobile operators to cheat customers by getting extra bill amount for one month or until they get noticed of it by saying all these stories of not received, not reach server.
My suggestion to all is pl. keep your SMS or mails that you sent to mobile operators until your problem is resolved or plans are activated...this is bitter experience i faced