[Resolved]  Vodafone — please disconnect my connection. I dont need your sick services any more

To, Customer care manager

My name is RAJARSHI CHATTERJEE and my phone number is [protected].
My billing period is 12th of every month till 11th of every month. I recieved my bill for the period 12th Nov till 11th December in time, but I was charged extra 30 rs. for the caller tune.
But I never have that service and I never requested for that service. My bill payment date was 30th December. I got a call from one of your customer care rep on 30th and when I asked her about the extra charge she could not answer me properly , instead of that she was just rude to me. When I asked her to put me to her senior responsible persons to speak with , she just simply denied and after sometime she hanged up the phone. After couple of minutes I recieved a call from one gentleman from customer care and I told him everything. He assured me to call me back shortly but after that I didnt recieve any call from vodafone untill 8th of January. Then I had to go to vodafone store but due to short time and long que I could not talk to them. I just paid rs 500 cash on that day. My balance after that was 578 rs. which is supposed to be 548 rs.

On 30th when I spoke to that lady, i just asked her to put me through her senior authorities and asked her to send me a correct bill of Rs. 1048 instead of Rs. 1078. She didnt answer any of my quires, in stead asked me to go to vodafone store.

On 8th when I spoke to a CSR called Streesi, I explained her everytin and I took a reference complaint number which I can produce later.

Now my question and quires to you are:
1) Is that my fault that you made a wrong Bill?
2) Why do you provide customer service on phone, If they ask us to go to the store.
3) How can a CSR be rude to your customer.
4) After repeated call No response came from the Customer Care Managers Desk. Is He or She is aware of this???
5) After speaking with your CSR on 8th how come you send me the same wrong Bill
repeatedly.

Now Let me tell you due to your sick customer service my phone was not working from 1st Jan to 8th Jan. It was not that I did not want to pay the bill. My previous acoounts you can check. I had the quiry from CSR on 30th regarding your wrong billing. But you didnt give me the service and my phone was Barred from 1st January to 8th January.

So I would like to tell you that Im very much interested to pay my previous bill which is Rs. 548 and the recent bill ( from 12th Dec till 11th Jan). But I will not pay the monthly rental charges from 1st January till 8th january. You deduct my security money Rs 300 from the total amount.

You send me the bill to my office address. I would love to pay that.

If you ahve any quires feel free to contact me through email.

I dont need your service anymore from 12th of January 2008 ever.

Please disconnect my connection [protected].