Vodafone — Blackberry Services not being activated | |
Hello, Its third day today and I am trying to get the blackberry services activated on my device. I tried doing it by personally visiting the vodafone center, by sending sms for activation and making atleast 8-10 calls in the last 3 days. However, everytime, the only thing I hear is that the service will be activated in the next two hours. But in vain. The 2 hours never seem to end. After too many calls their floor manager Naseem Khan came on line last evening assuring that the service will be activated on my handset by 12 noon today. I put in a call at 11 am to confirm whether the service will be activated and I was assured that it indeed would be, as expected it was not. I put in a call again around 3.45pm today and again the same repeatation that the service will be activated in the next 2 hours. None of the four floor managers, Naseem Khan, Riyaz, Vaishali, and Tushar were available in the seat to take the call. Niether are they able to give a confirmed response on by when can i expect the service to be activated. I am losing out on business while travelling as I am not able to access my mails. The response from the call center is pathetic and Vodafone officers are indeed not looking into it. A very disappointed Vodafone user.. Was this information helpful? | |
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Vodafone BlackBerry Services — Non Activation
Dear SirI 'm a subscriber of Vodafone Prepaid vide no. [protected].
I requested for Activation of BlackBerry services on 25th April .
The plan I requested was Rs15/- per day.
The money is being deducted from my Balance every day but the service has not been provided to me yet.
Numerous calls were made to the customer care number 111 but I was made to hold the calls every time I called but no body took the complaint seriously.
Though I have requested for Deactivation of BlackBerry services yesterday but still the money being deducted for the services not provided to me.
Kindly look in to the matter and help resolve the issue so that the erring Service provider does not harass other consumer in future .
Regards
Dharminder Paul Bawa
Mobile [protected]
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My Vodafone Number is [protected] which i am using from quite long time almost since it was Hutch...
THis Nocember i Borrow the Blackberry from the market and called the customer care to tell me the plan for activating the Blackberry Services .So that person stsrted telling me the diffreent Plans...after our Discussion i told him to activate unlimited usage plan of Rs 899 as i am the corporate User.He told me that we cannot activate this service from our end so you need to send an sms to activate this service from your cell which i did so as directed...
On 19th I got the SMS from Vodafone that my Blackberry servoces has been activated and i started using my Blackberry services.But after 3 to 4 days i got the Message that my credit limit has been exceded and your bill usage reach to 6500 Approxl.
Then i called the customer care telling about my problem to them, they reverted me that i have not activated the 899 and infact there is no 899 service avail for you on this number and in the system its showing that 499 plan is activated which has 500Kb of data download and upload facility.
Now I have complaint serveral request to them asking me to conatct and clear all the matter but its almost 15 days has been passed and i have not got any revert from them.Mentoned are the case numbers which i logged with them.[protected] and [protected].
Request you to please look into this as till date my maximum bill reached to Rs 800 then how can i pay Rs 6500 bill for one month.I am very much tensed .Please help me.
Thanks
Sukhjinder Singh