[Resolved]  Vodafone — Vodafone cheats existing customers

i had buyed a vodafone post paid on 11 of march the bludy they had cheated me they said that it will be activated in 3 days but the [censored] of all the vodafone executives but i wont leave tis like this this is not my problem only all the peoples suffered from this thing im gon complaint on this they must close...

i have always been happy with the service of hutch but vodafone sucks big time...although they make big claims of being 'happy to help', that's the last thing they want to do..i have been using a postpaid corporate connection for 3 years for which i paid Rs 400 rental and i got 1000 vodafone-vodafone minutes and messages free.When the company changed to vodafone, they changed my plan without asking me and informing me...when i recieved the bill, i realised that i have been charged for the calls that i made in the entire month...when i called the customer care, they lied and said that they had informed me by sending an SMS...they said the new plan could not be changed to what it was and that with the same amount of rental, i will now be charged for the calls that were free..when i asked them about the other plans, they gave me options which were even more expensive than the existing plan...and also - they keep on activating services at their own wish in prepaid connections and we have to pay for it...they refuse to credit the money bk in ur phone...its happened with my mum thrice!!!

I have always been happy with the service of hutch but vodafone sucks big time...although they make big claims of being 'happy to help', that's the last thing they want to do..i have been using a postpaid connection for 3 months for which i paid Rs 400 rental and i got 1200 vodafone-vodafone minutes and 3000 messages free...when i recieved the bill, i realised every month that i have been charged for the calls that i made in the entire month...No proper discounts were given, (only 73. rupees on rs.866.00) bill when i called the customer care, they lied and said that they had gived proper discount, & they suggested me to order the details of bill which is charged extra, oh.when detail will be coming (inthe procedure of 1-2 month), customer cares said ur discount was not right because of old bill(only 2 months), So i hrassed in every bills of vodafone i will now be charged for the calls that were free..when i asked them about the other plans, they gave me options which were even more expensive than the existing plan...he feel heppy to hrassed the customers...!

Vodafone post-paid — Cheating consumers

I had subscribed for Vodafone's MobileConnect 499 plan which was quite expensive to start with in any case. couple of months ago when they launched 3G services, they had lowered the rates for existing 2G data services substantially. I was not aware of this and Vodafone also did not communicate about this to me.

I was continued to be kept on the same old exorbitant plan and they did not even invalidate the expensive plan even when a better one was available. So if I had not noticed that a better plan was available they would have continued to charge me ridiculous amounts of money.

Does this not amount to cheating?

The Vodafone is only geared towards advertising and not made good for anything else, especially consumer complaints.

It allows only 300 characters per compaint and that too does not allow simple anything beyond alphanumeric characters. Where do you live? Stone age?

If you can't address consumer complaints, stop the shallow, nonsensical "Happy to help" taglines.

Not informing consumers about a new cheaper tariff plan which makes the older expensive plans redundant and not informing the customers amounts to cheating. What you are saying is that if the customer does not come to know about the cheaper new plans, then Vodafone will continue to extract more money at worser service levels ?!

And then you say "Happy to help!"? really?