[Resolved]  Vodafone — false commitments & rude behaviour

Dear vodafone,

I have been using your services since long through mob no.[protected].

Thursday morning at around 12 p.m. in the morning from your side,some SAKSHI from [protected] on your behalf asking for the documents regarding the identity & address proof.
She fixed a time between 11 a.m. & 1 p.m. for Saturday 7th Nov,09 to get the documents collected from my place.

At 2 p.m. same day i discovered that the outgoing of the same connection has been barred.
Which is very strange & really indigestible as i fail to understand o[censored]r effort of making tat so cald executive o[censored]rs calling & fixing a appointment with to collect the papers.
I then cald ur customer care & got connected to a executive named PARMINDER who was really bad in communication skills & does not deserve to in the customer service &
hospitality industry.
I request him to put me through his senior to find me a solution on urgent basis which was a much more strong flavour than Parminder
According to Mr.Sundeep, the senior customer executive ,customer problems & grievances is not their concern
This was the first time i found some one so rude with a tag line "HAPPY TO HELP U"
I cald again & complaint for the rude experience at the previous call Parminder & Sundeep and the Sakshi chapter,for all i got an answer sorry for the false commitment from
vodafone caller

All this while my work suffered so much because of no outgoing calls
No body was HAPPY TO HELP ME from vodafone end

As the ball was in vodafone court, I finally left my work n rushed back home,collect all the desired paper,deposited at Vodafone at Kamla Nagar & was committed for
resumed services with in 2 hrs.
Which was very much expected,the outing facilty was not activated & i have to cancel my trip out of town.
After calling the customer care again & again the executive on the call told me tat need at least 24 hrs. & again he was sorry for the false commitment at vodafone store.

Why always customers has to suffer whether is documents or payments??

Being a loyal customer & paying all the bills on time is never expected from such an international brand.
Its very annoying & embarrassing on my part n have this regretting feeling to be associated with vodafone
I & my work suffered so much because of really unprofessional & un trained staff of vodafone India n felt tat the staff is just "HAPPY TO HARASS U"


Please help & revert

Thanx

Mohit Gupta