Vodafone — useless service of vodafone customer care

Hello,
My name is Deep Jyoti Chakraborty. My mobile no. is [protected].I having your connection past 3 to 4 years. I am very disappointed with your service. I activate one culler tune on on 5/11/2009 at 8:00pm. But till now the culler tune not activated on my account. I told that matter to your customer care. But they not do anything. So plz look into that matter. One thing also happened that on 11/11/09 rs15 was also deducted from my account. I m very disappoint with your service. If you don’t do something then I am bound to disconnect the service.