[Resolved] Vodafone — Cheating by the Vodafone store men on CUG Plan

[Resolved] Vodafone — Cheating by the Vodafone store men on CUG Plan

J Joseph Mathew from Kottayam, Kerala

Respected Sir, I am a Vodafone post paid connection holder from 2007 under the plan FTT / 299. Eight of our company members having the same plan or similer plans, have jointly decided to form a CUG including the 10 new post paid connections we have taken. The store men of your Kottayam store only canvased us for the same and we agreed to them for the single CUG plan. We gave application for the same. The plan was activated very late. More than that they have put us in two different CUGs. Many of the old post paid connections' plan has been changed in to 199 plan, without our knowledge. The services given to us is very poor. Whenever we try to contact the concerned person in the store, they are hesitant in attending our call. All o[censored]s received a huge some amount for the first bill. I request you to look into the matter urgently. Other wise we plan to cancell all the vodafone connections. Looking forward to your replay and help Thank You Joseph Mathew Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

selvakumar

from Delhi, Delhi

I am having mob no [protected] (plan 999- without any rent), I received a call from vodofone care, he advised me to change the plan which is lower call rate and told me send sms. As told by him i sent the sms to 111, In Jan2010 bill rs.45- has charged for rent, immediately i contacted vasant vihar cust care office and reported on 03.01.2010 to them. She has assured me the problem will be solved, yr plan would continue in 999. and also assured no rental charges will be charged. but in Feb2010 bill rs.299+tax has charged as rental. Again i have contacted vasant vihar office on 14.02.2010, she has told me that she sent email to controlling office to cancell the rental charges. and also informed me within 72 hours confimation message would come to my mob phone.
but nothing has come and reminder for due payment only is coming.

pls reply to me,

bhimsen_arora

I have pre paid connection & I never had active match service on my mobile, but they active the same on my mobile & last 20 days every day they are deductiong 3 to 5 rs from my account. 2 time I have visited vodofone stores they noted the complain but till today no action has done & amount are deducting from my account [protected].

B.s.arora