[Resolved] Vodafone — NOT ACTIVATED MY SMS PLAN
As I have taken a new SIM of Vodafone (Postpaid) and they have given me a plan of Rs.234 per month in which Rs.199 will be my rental charges and Rs.35 was on SMS pack in which I get 350 local SMS free.
After 15 days they have given me a bill of Rs.232 and in that all calls charges were correct but SMS charges was Rs.121 as they have failed to activate my plan of SMS pack
When I compalained on customer care I have not got a correct response, after that I have gone to Vodafone Gallery Ghatkopar and I have told about this issue and in that they told me your problem will get solve within 72 hours after getting a call from vodafone company
After 2 days I got a call from Vodafone company and I have told about this issue but they told me that you have to pay the bill and they have not solved my problems
Due to their fault why should one bear
Plz solve my problems
Complaint marked as Resolved Aug 13, 2020