[Resolved]  Vodafone — Vodafone deactivate blackberry services - its been 5 days now and the issue not resolved yet

Vodafone — Issue not resolved yet

I own a prepaid connection with no. [protected] and am residing in chennai. On 20th of jan,08 i had activated a caller tune in my mobile and recieved a message that it has been activated, apparently that did not work out and 15 rupees of my balance was deducted. Upon calling the efficient customer care ( which they claim to be ) i was asked to wait for 24 to 48 hrs for just activation of a caller tune. I spoke to an agent Sindhu at that point of time. Nothing worked out and i called the customer care again on 22nd and spoke to Jude this time. He too took a nights time and nothing helped. Then i ve been trying to get my issue reslolved but till today that is 30th of jan nothing has happened any better except giving false promises. I ve been disconnected by several agents naming Kiran, Jerovah, Rajesh. I wonder if there is any quality team in the vodafone call centre to correct and catch the main culprits. However i am fed up now i am really not at all happy with the service. All i know is if a customer is unhappy he never gets back and i am going to throw my card away and go ahead with better subscribers.
Sumiran Ghosh

Misuse of mobile [protected] has not been resolved inspite of repeated request

Dear Sir

Pls help, i all ready paid to your Andheri agency in cash rs. 1000/- on 05.07.08 that girl name is vaishali after that my line is activae so that rs.1000/- cash recipt lost from my side than again after 5 days my line is deactivat. what i do pls help MY Mobile No. [protected]

PLS DO NEEDFULL & ACTIVAT MY LINE ASAP.

Regards
Anup Nayak
[protected]

VODAFONE SERVICES - HAPPY TO TORTURE — VODAFONE DEACTIVATED BY BLACKBERRY SERVICES AND IT'S BEEN MORE THAN 6 DAYS NOW!!!!!

VODAFONE DEACTIVATED BY BLACKBERRY SERVICES AND IT'S BEEN MORE THAN 6 DAYS NOW!!!!!

My name is Vinay and have been using Vodafone services for more than 2 years now.


I am really not sure for some reason my basic Blackberry services got deactivated from my number on Friday March 8th and i am really finding it very difficult to manage my corporate mails without these services being active.

I have contacted Customer Care several times for this issue from past 5 days now and despite of several follow-ups and conversations with executives and supervisors i still face the same the problem, and issue not getting resolved from their end and instead they say that the backend team is working on this issue and will be resolved by end of the day, I am not sure when will that end of the day will come and when will i check my corporate mails.


I am totally upset here as to not sure why it is taking so long to just activate my basic BB service. I already have confirmation that currently Iam in 899 BES plan but as per customer care executives and supervisors heard that there was some blunder made by their technical team due to which my basic Blackberry services got deactivated. I have lot of corporate emails which have to be addressed on priority basis and iam totally tied up here as iam travelling to other city and have no access to emails from past 5 days now.

here is the reference number : [protected] and [protected] Refer to this and you will come to know the history calls and the way iam struggling here communicating to all of the executives for help in getting the BES services activated. The only answer i get every time "IT IS IN PROCESS SIR, OUR BACKEND TEAM IS WORKING ON THIS ISSUE" and they are maintaining the same from past 6 days now.

They say the slogan "Happy to Help" and see this is the way they treat their valued customers.

Please take appropriate action on VODAFONE SERVICES