[Resolved]  Vodafone — Vodafone not refunding the caution deposit..

Dear Sir/Madam,

I am Mr. Dibya Ghosh from Kolkata & I am a subscriber of Vodafone for the last 6 years, since the day Hutch had ventured the Kolkata market. My cell number is [protected]. I am a "Certified Financial Planner" & a "Direct Tax Consultant" by profession.

I was happy with Vodafone till some years ago, but since the last 1 year, I am totally dissatisfied with the marketing strategies that the company has adopted. I mean to say the company has adopted the policy of calling the customers 'n' number of times in a day for subscribing to caller tunes. Well by mistake once I had pressed the button & a caller tune was copied. Now I had accepted my fault & paid a sum of Rs. 45/- without arguing with any body. I accept it was my fault & none of Vodafone's business.

Till August 2009 I was availing the Post Paid services of Vodafone, but due to recession I was going through a dark phase of my life. I had to bring down my overhead expenses, so I had opted for the Prepaid services after clearing of the monthly charges or dues for the current month. Now as per the rule book (formed by Vodafone) I am supposed to get my refund of Rs. 500/- within 2-3 months. I still remember the day I had subscribed for the Prepaid Service I had received couple of calls from the Head Office of Vodafone located at Constantia Building (UN Brahmachari Road Kolkata) from Mr. Bose confirming that within 1 month I will receive a cheque of Rs. 500/- as refund from Vodafone. However, I have not received any cheque till now. Why is this happening I fail to understand?

Yes on the 30th of November 2009 I had visited the Vodafone store which is located at DLF IT PARK, SHOP NO 35 & 36, RAJARHAT - 700156. The store representative with whom I had interacted had given me a new clause wherein I am not supposed to get my refund because I had not completed the stipulated locking period. Now it is quite surprising & ridiculous how rules can change over a period of 3 months (Aug - November)?

It is always the poor customer who suffers at the end & not the company. The company’s higher officials always avoid confronting the customers & use the front end representatives to pacify the burnt customers by giving asymmetric information.

Dibya Ghosh.
AK - 23, Salt Lake City
Sector - 2
Kolkata - 700091.
Ph no[protected].