[Resolved]  Vodafone — HIGHLY WRONG COMMITEMENT

VODAFONE

Dear Sir/Madam,

I'm Gurpreet Singh Add : RL-29, Ganga Ram Vatika, Tilak Nagar, New Dehi - 110018, I am using your number [protected], [protected], [protected] & ad-on numer new purchased from BIGTEL IT Solutions (P) Ltd., B-103, Okhla Industrial Area, Phase-I, New Delhi-110 020 Ph. 40523379, [protected] (Mr. Pawan : [protected] Team leader, Mr. Ravi : [protected] Executive) Dated[protected] Serial No. 29588 Amount security deposit Rs 250.00 Cash.

COMPLAINTS :

1. I have Number [protected] Plan 249 Bumper your executive told me this is the best plan with discount 350 mnts to all networks (mobile & landline)

2. Same commitment to my second number [protected] & [protected]

3. One of represntive of Naraina Outlet gave me information about a new plan 345 for [protected] in which 750 mnts free to all network (Mobile & Landline) & plan was change last month only.

4. For a new ad-on connection i got receipt from BIGTEL IT Solutions (P) Ltd., B-103, Okhla Industrial Area, Phase-I, New Delhi-110 020 Ph. 40523379, [protected] (Mr. Pawan : [protected] Team leader, Mr. Ravi : [protected] Executive) Dated[protected] Serial No. 29588 Amount security deposit Rs 250.00 Cash & the number mention on the receipt is not working & i have already logged the complaint number [protected]. their commitment was free 7000 seconds all network local & std (mobile & landline) Plan 199 Call one paisa.

My two number is one and half years old ([protected] & [protected])

Last two month my wife observe that discounted amount as per the commitment was less. I call to customer care tonight 00:15am 03-12-09. they have given me the correct information & transfer the call to floor manager (00.35am) but no solution my call put on hold from 00.44 am & call disconnected by you floor manager at 1:05am with any information.

So kindly let me know what kind of commitment i should expect from VODAFONE SERVICES


GURPREET SINGH

+[protected]