[Resolved]  Vodafone — Prepaid - setup issues and extremely poor service quality

Hello,

I just activated a prepaid Vodafone SIMin Kolkata. The promotional rate was supposed to 50p/min for Local and STD calls. Instead I was being charged at some absurd rate of Rs. 2/min. When I tried to call Customer Service to determine the issue, they said they could not verify my number was activated and wen I tried to request more details the CSR started avoiding my questions to make is an increasingly frustrating experience. FInally they cut me off when I frankly I started letting my anger show in my speech.

I then went back to the reseller and he determined that the issue was a Server Failure on Vodafone's part. My line was then activated with a promo request and additional funds. He told me that I would need to wait 3 hours for the promo to take effect. Another absolutely ridiculous delay. I then called Customer Service again and tried to establish that the right rate would be applied after the 3 hour time frame. The CSR then claimed he was not obliged to inform me what my rate was. "Amra aapnakey boltey baadho naa" and that I should know what my rate was. I told him I knew that, but I was being charged at Rs 2, so I wanted to confirm after paying the extra money to get the promo rate, I would be charged fairly. He then started getting uppity, so I started getting more angry asking them if this is what they meant by "Happy to help". He then just cut me of..... set of rude and uncouth ignoramuses. I am getting a new pre-paid after I finish the balance on this card. They are not getting any more money out of me for this kind of customer service,

Regards
Dibyendu