[Resolved]  Vodafone — IVR Payment Problem & Late payment Fee

Hi,

I am using Vodafone Post-paid connection from almost 8 months. Bill pyment mode is either through online netbanking or credit card IVR Mode.

From last 2 months, I have using Credit Card mode through their IVR system. on both the occasions, I paid on the due date, however, the payment did not got processed. While, i tried calling their customer care..Did not get any help, and they always said that their system was down due to maintenance. Lastly, I had to pay again and they chage late payment fee Rs. 100. The same thing happened this month. Why it happens that their system is always down while customers try paying on the due date. Is Vodafone just trying to earn by charging late payment fee to its post-paid customers.

Today, I called-up their customer care after making second attempt to pay. This they said that that they have received the payment today and they will charge me late payment fee.

I am still hopeful that the law of the land is enforcebul and someone can nab these large scale service providers who seem to act like the monarchs.