I had done a Rs. 52 bonus card recharge on 17th January 2010. Prior to doing the recharge, I spoke to the customer care who mentioned all the benefits but did not inform me about the restrictions. On 19th January, I did the usual Rs. 222 full talktime recharge but was surprised to find that only Rs. 201 was added to my balance. On calling the customer care, I was informed that on this scheme (Rs. 52 bonus card), full recharge is not possible! How conveniently they robbed me! It is not mentioned anywhere on the website. The customer care executives deliberately kept this information away from me. And this way I imagine they make a large part of their revenues.
The benefit I had intended to make via a per-second billing has been more than off-set by the 10% that they cut on every full recharge. This is a scam Was this information helpful? |
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