[Resolved]  Vodafone — Local Sms Charged to br international SMS

corporatecare.[protected]@vodafone.com
Cc:
vodafonecare.[protected]@vodafone.com; SANTOSH SRIVASTAVA; customer.[protected]@vodafone.in; customer.[protected]@vodafone.com
Attachments:
downloadPDF (1).pdf‎ (468 KB‎)[Open as Web Page]
Hi ,
My name is santosh srivastava and my mobile number is [protected]. My problem is related to international SMS . This number [protected] is my personal Delhi Vodafone number and this number has been used by last 2 years.
I called on Vodafone customer care many time but they are not giving me some reasonable answer they told me it a ISD SMS pattern which used by you so I can’t understand deference’s between these SMS.
I am technical person and if you confirm this is genuine charged then send me all SMS log details related to this [protected]. It is a very serious issue please revert me ASAP.

SMS date 27.12.2009
17:34:57 [protected] 0:00 0 **
SMS - international
SMS date 23.12.2009

14:12:55 [protected] 0:00 5
14:12:59 [protected] 0:00 5
14:13:02 [protected] 0:00 5
14:13:04 [protected] 0:00 5
14:40:12 [protected] 0:00 5
14:40:15 [protected] 0:00 5
14:40:19 [protected] 0:00 5
14:40:20 [protected] 0:00 5

Total 8 Messages 40.00

Regards,
Santosh Srivastava
[protected]
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Hi Santosh,

We hope you have the correct format for sending SMSs. Local, STD, ISD sms--- Do it all now! Do e-mail us at vodafonecare.[protected]@vodafone.com for any more queries. We would always be happy to help.

Regards,
Vodafone Customer Care.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27109
    Pending
    0
    Resolved
    9560
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information