Vodafone — wrong billing - GPRS _

Dear Sir


Greetings for the day.

This Mail is from Vapi _ Gujarat for Mobile bill - number [protected]


M/s Vodafone is giving Vodafone Live service in all connection even though no one has asked for.

I am using unlimited plan of blackberry service on my mobile, during the work we used to open the internet browser and can not check every time that whether blackberry browser was opened or Vodafone live browser opened.

Vodafone had charges Approx Rs.800/- for so called Vodafone live use.

Every consumer can not recognize difference of blackberry and Vodafone for him internet use is internet use and he has never asked for Vodafone live and using internet presuming that he is using from unlimited blackberry plan which he has subscribed.

How M/s Vodafone active their GPRS plan called Vodafone live without concern of all consumer and makes bills for such a huge amount.

Can M/s Vodafone can be questioned for this as it is in relation to all general public because they are charging for such service from numbers allotted to drivers and peons and helpers who even don’t know what is Vodafone live.

Please advice

Regards

Maulesh Shah
[protected]@hotmail.com