[Resolved]  Vodafone — Vodafone Live and Download Charges

Respected Sir/Madam
I am a Vodafone postpaid customer,Mobile Number : [protected].In my January month bill, i have been
charged with Rs. 753/- for Downloads charges and Rs.118.50/-, which i certainly have not
done. Also, these people are not willing to register my complaint and they
are not providing me a valid complaint number regarding the same, despite
numerous attempts.
After trying many times on hotline,I called Nodal Officer number, saying that, the
charges are accurate and the system is not accepting the complaint.
Instead, they gave me an invalid sr. no.
In the itemized bill, i am able to see the time of downloads,
but certainly i(nor anyone else)have not done those
downloads and Vodafone live,neither intentionally nor unintentionally. After repeated mails to
Vodafone,i keep getting the same answer, that the charges are accurate,and i will
have to pay them.
I really do not understand the reason to pay for the services that i have
not used.
Apart from this, they are also inserting late payment charges on the
disputed amount.I have already made the payment of the logically correct
amount of my usage to Vodafone,before the due dates.It is a cause of
unnecessary stress to me and wastage of my time, dealing with them in such
an unprofessional manner.
I request you to kindly look into the matter and do the needful.It is a
matter of seious concern to all the customers regarding such fake charges
and utterly poor complaint redressal system by Vodafone.If the itemized
bill or anything else is required from my side to provide to you, kindly
do let me know.

Thanking you..

Regards,
Selvabraja.P