[Resolved] Vodafone — refusing to replace handset during warranty period | |
Sir, Myself, Sidharth Gautam.I had bought a Vodafone GSM handset some months ago.Currently I am dealing with a few problems.The problem is that its backdoor is not getting locked due to which I am facing a lots of problems.Yesterday I went to the Vodafone store and I informed about my problem regarding the cell.They asked me for the warranty card and i showed it to them.Still now i have all my documents with me.But they refused to replace the handset telling that its an accidental malfunctioning problem and they have nothing to do with it.Even i requested them for a charged replacement or repairing but they still rejected telling that they can't replace the back door.I am helpless now and therefore I need your help. Please kindly take neccesary steps as soon as possible to help me out from this problem for which I shall be highly grateful to you. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 4 Comments | |
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Vodafone — Phone Warranty
I had purchased Vodafone handset Model No (Vodafone 150) having IMEI No. [protected] on 27 October 2010 under Replacement Warranty for 1 year.But now it is not working, i have visited to Vodafone Store Faridabad Branch for Complaining but they refused to replace the handset.
My Mobile No. [protected]
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Vodafone — Not replacing of phone within warranty period
i had bought a mobile phone from vodafone (model 125 iemi no [protected]) last year which has a warranty period of 2 years. I had not been able to use it for the past few months due to a fault in the speakers. I had went to them for a replacement but they would not give me a new phone citing reasons that the phone had been immersed in water {which had never happened} as the indicator was red in color. There was no mention of that statement that once the indicator turns red that there is no validity of the warranty. I feel that they should have mentioned it at least on the warranty card and replace the phone as soon as possible