[Resolved]  Vodafone — Vodafone No [protected] Not working despite repeated requests, Insensitive Customer Care Attitude

I have applied for reactivating my Vodafone SIM card Mobile No. - [protected]
with all required documents and photos to Vodafone service outlet at, Gole Market Jammu on 18th Feb 2010.
The Vodafone persons verified papers and checked the SIM, and confirmed that the servives shall be restored within 48 hrs. They even declined to give the contact number of Vodafone service outlet at Swarn Theatre, Gole Market Jammu since the services shall start anyway.
However, to our utter surprise and disappointment, when the SIM couldnt be reactivated even after 15 days, we went bk to the same serveice outlet again on 5th March to enquire. There was no proper no. and record and it took another 45 mins for the staff and myself to trace the entry made in their registers. The Vodafone staff there was more surprised than us and blank, unable to find the reasons or guide further the custmer (us). I insisted to talk to some senior. After long persuassion, I got the number of Mr. Sahul, who was out of station. Next day onwards, I contacted Mr. Sahul a number of times to find out the fate of my SIM card. Everytime he says he is trying to find. Since 9th March , it seems he has also stopped picking up my calls. Many have advised me to get the new SIM card from BSNL or different service provider.

Howevr, visiting ur site at http://www.vodafone.in/existingusers/hns/pages/reachus_mum.aspx?cid=mum , the number [protected] details the list of the Vodafone Products and Services and justifies why Vodafone is the top rated company in telecom sector !!!!!

Now after long trying and no response we are planning to surrender the Vodafone SIM and get BSNL .