[Resolved] Vodafone — Lack of Product knowledge and Communication

[Resolved] Vodafone — Lack of Product knowledge and Communication

N Nagraj Shetty

It's a worst experience in my life that, after trying and repeating more than 10 times a same statement could not able to understand by the telecphonic executive and he has a fear that, it should not escalated to his / her senior and try to convince the customer. Actually, he is not able to understand and say that, "It's perfectly alright" but still repeating the same sentence that, I cannot handover the phone to Senior. Since he cannot take the decision due to lack of product knowledge, he has to handover the phone to his/her senior who can handle it. It's rediculous..... Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Happy To Help

from Hyderabad, Telangana

Hi Nagraj,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yl2ybpm and we’d be happy to help.

Regards,
Vodafone Customer Care.

Saravanangh

from Coimbatore, Tamil Nadu

Vodafone — Lack of product knowledge

I recharged the unlimited pack browsing worth Rs.123/- for 30 days. The activation is taking more than 5 hours. Actually yesterday (30.09.2010) i recharged thru Vodafone.in by 3.30pm and still it is not active. When I call to the customer care, there is no proper reply. A very very bad service by Voddafone in my past 5 yrs (I am using Vodafone for past 5 yrs). Also they are saying that the customers can use only wap sites and if they use WWW sites they will be charged by 5ps/10kb. The company should make to know the customers about the products. But they do not do this. So the problems occur and the subscribers will be in trouble.