[Resolved]  Vodafone — Cash payment not updated

MY son Kavneet Singh Kochhar is a Delhi Vodafone customer using number [protected]. I m using this numbernow a days. I had to go out of town to chandigarh as my father passed away. As i went there in emergency i did not pay the bill in delhi. But eventually 3 days before the last day I deposited cash to their vodafone store (Vodafone Essar south Ltd Plot No C131 Industrial Area Phase VIII MOhali 160071) This is an authorized collection agent in the name of The Learning Curve SCO 58-61 Madhya MArg Sec 8 Chandigarh Their Agency Code is CHD-TLC-2007 vide their receipt number 1616 dated 21-01-08 However Till date i.e. 16 March 08 the payment has not been updated and after repeated Calls I called up Customer Service once again in reference to the same issue where i happed to talk to Ms Anita sitting in their customer care center (toll free number 111) who says she is shift incharge although she was bloody rude in telling me that it was my mistake that i deposited my cash for the bill in chandigarh and it is none of their responsibilities to get the things updated in their records and customer is at fault in depositing cash anywhere else other then the city they live in. Before this i had sent a fax of receipt to them and also went to their recomended vodafone store at 12 Sant Nagar twice and getting a commitement that the payment will be updated within 72 hours at the max which has been all false all throughout . I fail to understand they why in this e-age i am told that the bill shd have been deposited only in delhi and not anywhere else within india this is a case of absolute harrassment to the customers. I look forward to get responses to get justice so that in future any customer is not harrased like this. Please let me know the way to tackle a company like this in the best possible manner.