[Resolved] Vodafone — SUB: Billing issues & unnecessary collection calls. | |
Let me introduce myself as an ex Hutch /Vodafone post paid customer from Jan, 2007, to Jan, 2008, paying an average bill of Rs 1300/-, with out any default. This mail is in reference with the difficulties I had to undergo regarding your improper bill generation and collection calls.This is the 3rd mail regarding this issue and I require a immediate feedback. The plan I had was a monthly 299 rent(300 min free local calls +200 sms) + call charges, where I could make local calls + STD @ 1 Rs / min.But my bill for the month December shows an amount of 4550 Rs, where as which includes lot of ISD calls . I think there is some thing really wrong with your billing system. I always used an international calling card(Gulf calling cards ), to make ISD calls, since I don’t have the privilege to do ISD calls with the existing plan.I never requested the same also . Now my family, my friends & myself are receiving unnecessary collection calls from your collection end and I am deeply troubled by the same. I already made it very clear my sending mails & talking to your customer care department regarding the contradictions in billing. But till date they never get back to me. I could realize that it is not an individual experience since I came across the news that even the Supreme Court has charged a complaint against your company, to reverse the money, which you charging for services which you provided, with out your customer’s consent. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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I have still not received any positive reply from your side. It has been more than 3 months and I feel pity that a organization like yours are not a position to find out whether midasinfomedia Pvt Ltd is existing or not. I shall furnish you the details as your executive do not have the address of midas infomedia Pvt Ltd also when they booked the corporate account strange. I had asked her when I received a call last week anyways the details area s follows:
1. The domain name has been taken over by a consulting company based out of newzeland phone no +[protected].
2. Midas Infomedia is not operational if it is please send me the details . Second speak to Mr Mohammed Hanif who were the majority stake holder [protected] you would get the exact staus of the company.
3. Since 2 weeks were assured to me you people have not been able to solve my problem please refund me the payment mades to you with interest
4. PLEASE GO THROUGH ALL MY MAILS BEFORE MAKING A CALL.
5. Being honest is a pain that is why for the last 4-5 years paying this bill religiously as I had changed the billing address to my resident.
6. I have received you letter dated 29th Januray 2010 requesting to pay the bill. Please check the facts before sending the letters or bills.
7. I will hence forth not reveive any of your letters or bills on my residential address if my problem is not solved in next 3 days .
8. I will pay the outstanding bill only when my problem is solved and an apology letter from you senior management.
I have sent so many mails to them will send you the copy
Thanks & regards