[Resolved] Vodafone — wrong commitments by company | |
i am a post paid customer of vodafone before this i was pre paid customer i have recived so many calls on company behalf to change plan just like to 1 vodafone no your call will be free and your velidity will be carry forward and 1000 sms free all these things was written on there letter head but not even a single thing is given by co every time they told me that in next bill we will give you discount but nothing was there i have paid all bill for one year with that exta amount al last i went to ansal plaza vodafone shop to change my plan for all these complaints they told me paln can not change and soory for all that commitments kayon k vo humare franchisee ne ki thi or vo log lead banane k liye kabhi kabhi juthe commtment kar dete hain or na hi muzze inform kiya gaya k plan can not be change pre paid to post paid time they told me you can change your plan any time what to do now so many times i have called in customer care [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Dear Sir,
Kindly I requset you before three times I have regestered the Mobile number for DND Services. But do not take any action .Custome Care said after 45 day You could not recived the any Company call for advertisment but maney time I have recived the Company message and call .
Please solve my problom . I am your old customer .
Kindly I requset you before three times I have regestered the Mobile number for DND Services. But do not take any action .Custome Care said after 45 day You could not recived the any Company call for advertisment but maney time I have recived the Company message and call .
Please solve my problom . I am your old customer .
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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I, Ms. Sabina Dante user of mobile no [protected] (Mumbai) had made calls to Goa during the month of February 2009. My brother had made calls from Goa to Mumbai and to the relatives in Goa on this the Vodafone charged Re.1/- for all incoming calls from Goa and Rs.1.50 for Local (calls made from my mobile in Goa), this is absolutely wrong charges, as per Roaming Tariff, all Local calls should be charged Re.1/- but they charged me Rs.1.50/-.
Secondly there is no bills received and when we called the customer service they refused to have any discussion on this matter as well as on the matter of GSM.
Thirdly when we tried to call the customer service for complaining about the billing part, one of the executive of Vodafone said that the time consumed for complaining to customer service is charged to us in our bill.
This is really bad feedback for us for using the VODAFONE.
Would appreciate if you could kindly do the needful in this matter and revert.
SABINA - Mobile No.[protected]