[Resolved] Vodafone — misleading customer

[Resolved] Vodafone — misleading customer

V varun sidana from Agra, Uttar Pradesh

hi sir/mam this is varun sidana, actually i was using vodafone prepaid connection then i got a call from vodafone, they said we have a postpaid plan for u plan details (i heard on that call) rent 249 free local calls 500 vodafone to vodafone 10p/min vodafone to other mobiles 60p/min std all @ 1re/min i was impressed with that plan nd i decided to go with that plan then i migrated from prepaid to postpaid... after 3 days i got an sms from vodafone that ur unbilled amount is 400+ nd reaching ur credit limit of rs 500 i was shocked then i got a call from vodafone i asked them about the call charges they said vodafone to vodafone 30p/min i was again shocked nd now only around 10 days hav been passed nd my unbilled amount is 1200 above(unbelievable), my credit limit is 1500 in simple words i am not going to pay a single penny to them becoz they misleaded me about the call charges... kindly take some actions against them thanking u urs faithfuly varun sidana [protected] delhi-110095 Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

abhis24s

from Delhi, Delhi

I am Abhishek Shastri, My Mobile number is [protected]. I m a Vodafone Prepaid Customer in Lucknow U.P.East. I have a problem that whenever i recharge my number with a topup the messege is displayed that Recharging is not allowed. I talked to customer care they told me your sim is damaged and you have to convert it on post paid or change the number because it is recharged 20 times a day with a wrong code. Regarding this i am complaining about Vodafone Customer that on same day there server was down and nobody in lucknow was able to recharge there Vodafone pre-paid. So obviously i tried it more than 20 times. Now they don't realising there mistake and they are not taking any action regarding this issue. I don't want to change my number because it is official and very important for me. I am using there service from 2 years. Is this the way to help customer by using the advertisment of a Pug. I am very frustated with there behaviour and do they have any rights to terminate this number without any reason. I have two Refrence Number[protected] and[protected].
Regards
Abhishek Shastri

Sadashiv vishnu patil

from Pune, Maharashtra

i want a addres of this number [protected] and [protected] plz do me a faver i will very help full to u
plz send me a details as soon as possible this my numbers request to u.