[Resolved] Vodafone — Charging is not allowed | |
I am Abhishek Shastri, I m a Vodafone Prepaid Customer in Lucknow U.P.East. I have a problem that whenever i recharge my number with a topup, the messege is displayed that Recharging is not allowed. I talked to customer care they told me your sim is damaged and you have to convert it on post paid or change the number because it is recharged 20 times a day with a wrong code. Regarding this i am complaining about Vodafone Customer that on same day there server was down and nobody in lucknow was able to recharge there Vodafone pre-paid. So obviously i tried it more than 20 times. Now they are not realising there mistake and they are not taking any action regarding this issue. I don't want to change my number because it is official and very important for me. I am using there service from past two years. Is this the way to help customer by using the advertisment of a Pug. I am very frustated with there behaviour and do they have any rights to terminate this number without any reason. I have two Refrence Number[protected] and[protected]. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
2 Comments | |
Comments
i am unable to recharge my vodafone number. the messege comes out that the recharging is not allowed.
Reply
I am Devendra sharma, I m a Vodafone Prepaid Customer in ghaziabad U.P. east. I have a problem that whenever i recharge my number with a topup, the messege is displayed that Recharging is not allowed. I talked to customer care they told me your sim is damaged and you have to convert it on post paid or change the number because it is recharged 20 times a day with a wrong code. Regarding this i am complaining about Vodafone Customer that on same day there server was down and nobody in ghaziabad was able to recharge there Vodafone pre-paid. So obviously i tried it more than 20 times. Now they are not realising there mistake and they are not taking any action regarding this issue. I don't want to change my number because it is official and very important for me. I am using there service from past two years. Is this the way to help customer by using the advertisment of a Pug. I am very frustated with there behaviour and do they have any rights to terminate this number without any reason. I have two Refrence Number [protected] and [protected].
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