[Resolved]  Vodafone — postpaid connection service

I had taken a new postpaid connection on 11th May 2008 at the SION vodafone centre. I had submitted all relevant documents that included (My Driving licence, one photograph, the application form, add on request, credit card photo copy with which I made payment, No objection certificate of my husband (shanmugam, who is currently vodafone customer) to receive my bills at his residence address, My husband's Driving Licence.

I had also posted request to raise the credit limit from 500 to 2500 for which I was asked to submit my mobile bill copy of my earlier connection at Hyderabad for which I had credit limit of 7000. I had promptly done so.

vodafone customer service came in for verification and after which my credit limit was raised to 2500.

In the meanwhile to receive uninterrupted connection service I had made a prepayment of Rs. 1000.

However, vodafone had actually barred my outgoing calls all of a sudden on 19th May without any prior Warning.

When enquired with customer service (111) about this action, I was informed that the action was due to the fact that I had not submitted any of the ID proof or such other documents.

My husband immediately contacted the SION centre and realised that the Backoffice of SION vodafone centre had lost all the documents along with the application and that I have to re submit all the documents along with the application. The SION centre also promised that the outgoing calls shall be activated in two hours.

However, the outgoing calls were never activated. when I called customer care on 21st May (111) the next day, I was told they will activate outgoing in 2 hours. I had requested them that even if it was the problem of vodafone for having lost the documents, the customers should not be penalised or troubled.
They should have called and informed me about the problem.
They should have atleast sent me an SMS
They should have given me time till a weekend for the customer to act on it.

All the above was never done.

Its more than 36 hours and they have still not activated my outgoing calls.

And now they have stopped my incoming calls as well.

This is a very strict mis representation of service.

Vodafone is certainly not happy to help when they are actually in trouble.

I guess they would soon realise that all customers do not just bear their irresponsible acts.