[Resolved] Vodafone — Missguided of customer care representatives | |
My Vodafone no is [protected]. On 9th May I send a request of talk plan change from Plan444 to Talk149 and gave a request of lower std rate @1.30 as stated by your customer care representative and message has come "We will revert to you by 48 hrs". On 11th my plan got activated but [protected]@lower rate not activated. Again I call to customer care representative and he told me top send it again and will be activated. on 11 th may i send the same request at 11.37am Again I call the customer care representative regarding this on 12th. he told me that there was no such request.Please send that onec more I send that msg on 12/05/08 at 3.21PM. Upto 15 it will not activated.Again I call the customer care representative Again the same answer..Please send it one more.I send it again. Upto 17 it will not activated. Again I call the customer care representative he told me to visit the vodafone store. I went to Vodafone store at Priya on 17/05/08.And informed everything.(Token No for visit 60) time 6 pm. The representative herself send msg from my mobile ( time 6.10pm) and told that it will be activated with in 48 hrs. when I told everything and show all the msg in my mobile. she check it in her computer and told that it will be activated from next month onwards.So I have to pay the STD highjer rate @ 2.40/-. On 30th may I send the request of disconnection of the service. As I have a security deposited 250/- and I should get it back after six month. I want that money back and strict action should be taken against such harrasment and discontinue such service Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
4 Comments | |
Comments
they are nothing becoz seems they only need money without services
Reply
i strongly agree
They are short of customer services and most are lazy. i will always say yes to Rachael becoz she she listen to clients.
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