Vodafone — Customer Care "Happy to Help "

This is reference to my call with Hyderabad call center with Ramesh, Srinath, Rahul (Supervisor), Ram Krishnan (Supervisor) on 24 Jun 208 from 2000 hrs to 2200 Hrs.

I am having Mobile no [protected] and it is my prepaid card. I am also using Vodafone post paid number [protected] which is my primary. I have recharged for Rs 550/- few days back for my prepaid. Today when I try to make a call, the voice messages says I do not have enough balance to make call. When I checked the balance it was showing minus Rs. 100 /-. I immediately called customer care and talk to Ramesh, since he did not find the solution he transferred to his supervisor Ram Krishnan. Ram Krishnan verified all my accounts patiently and concluded that I am having Rs 100 Positive amount. Also, He says i can make an outgoing call since the service is active. He also requested me to give me a call after verifying the same. With thanks, I disconnected my call and try to use the prepaid number to call other number. This time also I was having same problem. Again, I have contacted customer care, this time it was Srinath and he is also connected me to his supervisor Rahul. Rahul is looking impatience and not listening to me. He over took me, before I complete my sentence. He also went hot, when i tried to explain what I had talked to Ram Krishnan. He was also not accepting my complaint and he refuses to give contact details of nodal officers. Since I am using Hutch/Vodafone for almost 3 1/2 years, this is the first time for such a genuine complaint, the call center guy (Rahul) is refused to accept and become anger over me. It is sad that your "Happy to Help" is not working with this kind of customer treatment. If I am not getting justice, I will think to terminate all my Vodafone service and all publish this in all consumer forums. But I hope I will get the justice soon.