Vodafone — poor service standard/service not activated afer 15 days

Dear Sir,

I would like to bring to your kind notice the poor service/support being followed by VODAFONE Telecom and I am the victim for the last 15 days since I purchased a Vodafone set 125.

I purchased a Vodafone 125[tel-[protected]] set on 10/6/2008 which comes with talk time and other value added services from M/s Gaurav Communications, Tagore Garden, New Delhi-110027, tel-[protected]. At the time of purchase, I was told that it would be activated on next day 1200pm i.e. on 11/6/2008. But as usual with these promises the set was not activated for 3 days. I called the dealer, Vodafone helpline. But surprisingly there was no clear answer from both. I may add that I submitted the copy of my address/identity proof on 10/6/08 to dealer. VODAFONE helpline told me that they have nothing to do what their dealers are doing even give false promises or cheat customers. I was told that service will be activated after 72 hours and dealers promise to start it next day was wrong. Then I told them to take action against the dealer. For last 13 days I am keeping a dead set after making the purchase. Neither company (VODAFONE) nor dealer is helping me to start the subscription. I am writing to Helpline/Nodal Officer constantly and waiting when my stamina disappears because there is no sign that my problem will be addressed in near future. Very strange response from a company which enters India to give better service to its customers.

For the last 15 days I am writing mails calling helpline but no help. My problem is simple I am unable to call even after make payment. Why nobody have the answer. I cannot make calls from my set. Company is not taking /listening to activate my service or telling me the problem. I sound other customer to beware of these company tactics to woo customers by enticing advts and then shut ears. The mechanism of Helpline/Nodal Officer to total failure and just an eyewash. I wonder they take 15 days to activate a service. Customers beware these companies.


Manoj Sharma