[Resolved]  Vodafone — miss guiding the customer care

Vodafone mobile — miss guiding the customer care

Hi

I am Jagdish Badgujar. My no is [protected]. I activated one fnf no that no is [protected] in the month of June 2008.
After activating the fnf no I call to customer care and asked him that

When I sms bill to 111 I will get some unbilled amount that amount is calculated by flat rate 50paise/min OR fnf no is calculated by 10paise/min & remaining are by 50paise/min????????


Your executive replied me that it is calculated by flat rate 50paise/min.
And in your final bill if will get calculated by 50paise/min.

My Last month my mobile usage is 6120min.
Till the one day before my billing cycle when I send the sms bill to 111 I am getting unbilled amount is approximately around 1600 to 1650 rupees.
But when the bill has come that bill shows me that your bill is Rs.2146.51.
But as per your executive the unbilled amount should show around 3000 Rupees.
If it is calculated by flat rate 50paise/min. but it was not shown at once also.

After bill get generated I visit to Dombivali’s Vodafone store and meet
Mr.Harshad Shinde. He is one of the executive.
I asked my query to him he told me that
When you send the sms bill to 111 you are getting some unbilled amount which is calculated by 50paise/min for local calls & 10 paisa/min for fnf number.
It is not calculated by flat rate 50paisa/min.
I requested to logged the complaint against that executive who miss guides me.
He also log the complaint & he has given me the complaint no.[protected]. & he told me that you will get the call with in 48 hours.
I was not received the call after 48 hours then I called to customer care and ask for my complaint’s status he told me that there is no complaints is logged by this no. & also there is no complaints logged on that day also.

Then I once again visited to the same Vodafone store & meet Mr. Rohan Kalasakar and asked for the complaint status
He told me that yes there is a complaint is logged by them but there is no problem found in it. That’s why you are not getting a call from our side
But when I told him that when I check the complaint status from customer care they are telling me that there is no complaint is logged.
And He also told me that your unbilled amount is calculated by the flat rate 50paisa/min & in your final bill it is calculated by 10paisa/min for fnf no and 50paisa/min for local no.


In your same Vodafone store I am getting two different opinions so who is telling right & who is not????
& what do I do????????????

I am expecting that at least you are going to help me to come out from this……….
Still I have received any call from customer care
I have done the follow up two times but they are saying that we will get back to you with in 24 hours
Still there 24 hours is not end
Now they started the announcement that please pays your outstanding as the earliest to voice disconnection of your no.
i requested the customer care to disconnect that announcement you solve my query i will pay the bill that lady told me it will get deactivated with in 2 hours
after 2 hours it is not get activated then once again I called to my customer care now they telling me that it is not get deactivated unless & until you pay the bill
Then now you suggest me what to do?????
Morning I called at 8.30 am log the complaint& my p-hone was started at evening 7.00pm.
I recorded all the conversation I have that proof also.
I am really fed up with Vodafone customer care...


Regards,
Jagdish B. Badgujar
[protected]

Vodafone customer executives are very worst in solving the customer requirement
I complained to the care executives a lot of times regarding my problem
But they did n't solved my problem
Apparantely this leads to change my network from vodafone to other network

Vodafone in very bad in solving customer's problems.


Regards
Satish.Varma