Vodafone — Vodafone cheats again!!! | |
My prepaid mobile # is [protected], i have so far raised 2 service requests with Vodafone for the following issue. I had got a messgae from Vodafone care on 25th Sep 2008 stating that ISD calls made till Sep 29 2008 (upto Rs.25) will be free. So i had made a call to US that costed me Rs.55.xyz. To my surprise, the entire amount got deduced from my balance. So i had made a call to customer care and they said that the amount (i.e Rs.25) will be credited into my account on the 1st of Oct. I waited till 2nd Oct and as the amount did'nt get credited back into my account i again made a call to customer care and raised a request for the same with the following request # RR[protected]. On 6th Oct i got a message from Vodafone stating that my complaint had been resolved. So i again made a call to customer care as Rs.25 did'nt get credited in my account. For the above problem i again raised a request with the following request # RR[protected]. Since then i am continuously calling customer care but the only response i get is that, "This will definately get resolved by today."But to no avail. It is really shocking for me to see that such a big International company like Vodafone is doing such tricks to earn revenue. Was this information helpful? | |
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Vodafone — vodafone - Cheated again!
I have send many local messages on 12th sept 2008 in Bangalore from my Vodafone mobule. That is covered under free sms and when the bill came it is charged! when i called vodafone call centre i got the reply that 12th Sept is ONAM and that is why free sms is not valid. I wonder what ONAM has to do with Karnataka circle!! they are giving the reason that ONAM is a national festival. I couldn't stop laughing !! I asked whether it was holiday for Vodafone employees..It was not as expected. So only for customers Vodafone has decided that it will be a national hoiday even for a regional holiday in another state/mobile circle. This is systematic cheating on the part of vodafone. I wonder whether they have deployed the same cheating all over INDIA !!This is not the first such instance from Vodafone that i have experienced and I am sure that they will continue doing so.
Looking forward for the days when number portability is there and these mobile service providers learn how to be ethical and fair in generating revenues.
Shiju