[Resolved]  Vodafone — Undue charges on Missed call alerts

Hi,

I've a vodafone prepaid number [protected] (Punjab) and a Vodafone retailer. My phone balance was Rs.29.

On 31st October evening, i received a call from vodafone customer care informing me about the benefits of MISSED CALL ALERTS.

Straightaway, i DENIED to use the service as I'm using this number for Recharge purpose only and it is not being used for calling etc.

The executive thanked me and put the phone. Even, I got busy with my regular schedule.

Today (1st Nov) morning when i attempt to make a call from my vodafone number, i heard that i din't have proper balance to make the call. Immediately, i checked the balance and it is Rs. -2.17 (negative). Immediately, i call the vodafone customer care [protected], where i found that the MISSED CALL ALERT service is activated on my phone (ON MY REQUEST) and that Rs.30 has been deducted in regard to that.

I asked them for any verfication of this alert and they said that the service has been activated on your verbal consent with their executive.

What should I do? Can i get the recorded call details for that period.
This is very cheap way of Customer Service and i request all of you up there, if you have gone through the same, please reunite and take action.

Regards
Deepak