[Resolved]  Vodafone — Calls barred without prior intimation, wrong promises made

Address:

Delhi

I have been using a 2G data plan on my vodafone mobile which I recently got converted to a 3G plan. As soon as I changed my plan on 15.09.12 , the company suddenly barred the outgoing calls from my phone without any notice on 16.09.12. On checking the reason, the customer service desk told me that the reason is the change of internet plan and that to correct it, I will have to make an advance payment to get the services restored (whenver an internet plan is used by my vodafone number, the amount gets added in the un-billed amount which is later deducted as per the plan while generating monthly bill). Please note that I wasn't informed about any such problem which may come up due to a change in the plan any time before this. I made a payment of Rs. 400 on 16.09.12 to get the services restored.

Again, on 17.09.12, the company stopped the outgoing calls facility from my phone quoting the same reason for which I made a payment a day before. After continuous calls to the customer service desk, they promised me that the services will be restored in 4 hours (by 8:30 pm on 17.09.12) which didn't happen. A false claim was made here. On checking again, they changed the timeline to 18.09.12 by 10 am which again they failed to meet. On re-checking, they promised this time to resolve the problem by 2 pm on 18.09.12 which got tentatively resolved by 3 pm. By 7pm on 18.09.12, the phone has again lost the outgoing facility.

Continuous follow ups, complaints and false promises by the company hasn't solved the problem yet.

Would request for your help to not just sort the problem, but to make the service provider understand the inconvenience, humiliation and dissatisfaction they create through such an experience.

Complaint Reference No. :[protected] and [protected].

I have also put in a complaint to the company through email.

Would request for your help.