[Resolved]  Vodafone — Tariff Plans

Address:

Central Delhi, Delhi

Hi,

I had migrated my connection from postpaid into prepaid on 24th Mar, 2011. At the time of conversion, I was told that the plan charges would be 1p/sec and then I need to recharge my number. On 26th Mar, 2011, prior to my first recharge, I called up Customer Care (111) THRICE and each time I was CONFIRMED with the same tariff plan of 1p/sec. As a result, I recharged my number with Rs 99 Lifelong Validity.

Three days later, when my balance reached Rs 0.06, I got to know that I am being charged Rs 1/min instead of the plan I was confirmed. I tried calling up Customer Care and Complaint numbers, however, there seems to be some problem with that due to which I could not speak with the executive.

Later, I wrote my concern with customer care through email. To this I received a very stupid and foolish answer that I need to recharge my number with Bonus Card 28. Even I am aware of this plan and the benefits of it.

My concern is why was I wrongly communicated regarding my tariff plan. Had they updated me correctly, I would have gone ahead with the [protected]@28 recharge instead of Rs 99 Lifelong validity.

Request an immediate reply from a responsible officer of Vodafone.

Please provide me your email id through which I can share my contact details.

Thanks,
Vineet