[Resolved]  Vodafone — CHEATING BY ACTIVATING THE VODAFONE MOBILE CONNECT (VMC) SERVICES ON PHONES OF CUSTOMERS

Address:

Delhi

Hi All, I'm a vodafone connection user (post paid) since long with out the net activation.

Few days back on 7th March'13, I've purchased a new handset of HTC & start using the same with my vodafone sim.Then, on 12th March'13 , I received my bill & i was shocked to see that the bill is of Rs.3443,in which Rs.1994 (4 days bill only ) is of Vodafone mobile connect (VMC).

After this, I spoke to the vodafone cutomer care(111) & inform them about the same & get it clarified from them, that how come VMC service was activated on my phone number & as per the call centre agents such services are by default activated on the mobiles & they never inform the customer about it & charged as per the usage by customer.

Sir here my concern is that, why vodafone give no indication to customer of activation of VMC service on there mobiles through msg or phone.

>secondly,using the monopoly in VMC charging ,as same was not informed & later charged in bill as per the wish.

> Third,Making fool of cutomer & hide information , because vodafone know that if they inform customer about VMC , then customer will prefer to buy the package of net instead of VMC.

> Fourth, Increasing the credit limit of customer with out taking there approval, bocz they know that they will show the usage & customer has to pay the amount.

I asked the company to show the TRAI approval of pre activating the mobile services (espically of internet), then they failed.


Kindly look into the matter, As by activating the services on mobile, Mobile service provider are not even taking approval from the customer.Who has to pay the bill.

Kindly enlighten over the matter & guide people over it.

Regards
Arun