[Resolved] Vodafone — Cheating by providing fake information about tariff plan

pthakurpooja

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I got a call from vodafone outbound executive stating that i was a lucky customer and that i was being offered a new tariff plan of Rs 250 which included the benifits og my original tariff plan (199) plus 1Gb of 3G net free. Similar calls were recieved by my collegues in office. But when we recirved our bill it showed a rental of 199 + 250 + 49 (data plan). I was promised that i will get only rental of Rs 250 and that my other paln of Rs 199 and Rs 49 will be deactivated. Vodafone repeatedly keeps on cheating customers by first lurking us into offers and then giving a whophing bill.

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Jan 15, 2017

Complaint marked as Resolved

Verified Support

Sep 05, 2013

Vodafone India Customer Care's response Hello Pooja,

Please share your contact number with us at http://bit.ly/1a906ts and we will have someone get back to you with assistance.

Regards,
Vodafone Customer Care.

Verified Support

Sep 09, 2013

Vodafone India Customer Care's response Hello Pooja,

The 250 plan will be deactivated on your number and a reversal for the same will be processed soon. You may check your mail for more details. Further, we have shared your feedback with our concerned team. Thanks for getting in touch.

Regards,
Vodafone Customer Care, Mumbai

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Comments

pthakurpooja

from Mumbai, Maharashtra

I have already complained on 198, i have send an e-mail also regarding this issue. My number is [protected]. Similar call was recieved on my other number ([protected]) and even then we were promised that we will recieve a rental of only Rs 250 so i activated the service on that number too (from 1 sept) little did i know that just to complete your target of bringing people into 3G you guys would target innocent people with fake promises.